SOTI - Mobile Device Management (MDM)

Supplier: Unique Micro Design Pty Ltd

Mobile Device Management (MDM)

The SOTI MDM cloud platform provides real time access for mobile devices, incident management and device support. The UMD Manage Plus service for SOTI Mobile Device Management (MDM) is part of UMD’s Manage Plus After Sale Support program.

Device visibility and status

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The SOTI MDM cloud platform covers:

UMD Service Desk access
Issue resolution
Escalation management
Secure remote connection to client Mobile Devices via SOTI MDM

Note: Mobile devices must be certified for use with the MDM tool, by SOTI and have the SOTI client app installed to enable remote connectivity. Unsupported devices can be certified but may incur additional costs to do so.

Rounding out SOTI MDM is the addition of UMD’s Support Services, available either as a subscription or ad hoc basis, which includes:

Access to UMD’s Help Desk system
System status, health check, and device reports
Raising of issue tickets (hardware and software support)
Management of issue tickets including handover to Vendors
Minor security patch updates and bug fixes
Device configuration management
For the Subscription option, Support by UMD personnel to a maximum of 2 hrs per incident, 8 hrs total/p/month. Additional charges apply beyond these limits.

The following services are not included in the standard Subscription option:

Major revision updates of operating systems and application software
Major support issues which require Level 2 and above support
Urgent critical security updates (outside standard maintenance security updates)
Firmware updates

To contact Unique Micro Design Pty Ltd about SOTI Mobile Device Management (MDM) use Get a quote.

The SOTI MDM cloud platform covers:

UMD Service Desk access
Issue resolution
Escalation management
Secure remote connection to client Mobile Devices via SOTI MDM

Rounding out SOTI MDM is the addition of UMD’s Support Services, available either as a subscription or ad hoc basis, which includes:

Access to UMD’s Help Desk system
System status, health check, and device reports
Raising of issue tickets (hardware and software support)
Management of issue tickets including handover to Vendors
Minor security patch updates and bug fixes
Device configuration management
For the Subscription option, Support by UMD personnel to a maximum of 2 hrs per incident, 8 hrs total/p/month. Additional charges apply beyond these limits.

The following services are not included in the standard Subscription option:

Major revision updates of operating systems and application software
Major support issues which require Level 2 and above support
Urgent critical security updates (outside standard maintenance security updates)
Firmware updates

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To contact Unique Micro Design Pty Ltd about SOTI Mobile Device Management (MDM) use Get a quote.